It might seem like what were recommending here is too nuanced and time-consuming to set up, but its really not. If you need assistance with integration implementation, please submit a ticket through the ITSupport247 portal or send a note topst@connectwise.com. We are always skeptical about new tech companies as well as how good their support will be. We use it for workflow. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. BrightGauge converts all the data that runs our business into a digestable visual language that helps my team run more efficiently, including alerting the team to items that need addressing, including response time, breaching SLA, etc. In January's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared how best-in-class MSPs identify their TCPs; which in turn, enables them to create synergy within their organization and across their teams. BrightGauge is a data i. Go-Live Checklist Welcome to BrightGauge! BrightGauge Data Dashboards help track and visualize all your KPIs Forget toggling between windows or logging in and out of multiple accounts. (If you are not already logged into the University, you will need to click the link twice.) Company culture is a priority to us and to our peers because were people people. However, it can also be used to pull in data into CloudRadial's dashboards for better client reporting. I've seen a nonstop evolution of the product. BrightGauge Menu Bar The top menu bar provides quick access to all of your BrightGauge resources and settings and is available on every screen within BrightGauge. If youre curious about how BrightGauge and ConnectWise can simplify your day-to-day operations, check out our free whitepaper, How BrightGauge and ConnectWise Partner to Make Sense of Your Data. CW does well at collecting the data, but as anyone that has tried to use report writer knows, reporting is not a CW strength. Reserve your place now! integration comes with 54 default gauges, so there may not be a need to build any additional gauges on your own. Peter also shares how to approach changing your target customer profile, and he provides tips on managing relationships with current clients who may no longer fit in your TCP. Keep your clients at ease with backup and disaster recovery you can trust. Customize yours to fit the team members or client viewing it. View all your business solutions and metrics at once with seamless BI dashboards for easier analyzing and reporting. BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. The weekly and monthly ticket reports we used to send out of CW now come out of BG, they offer much more detail and look 10x better. BrightGauge has empowered us to make decisions and be pro-active in our services than re-active. Since then, more than 1,900 customers around the globe trust BrightGauge - a ConnectWise solution - to drive growth through real-time dashboards, automated reporting, and goal management. You'll get 202 pre-built gauges with ConnectWise Manage API, and 303 with ConnectWise Manage on-prem, so it's easy for you to get started right out of the box. The #1 reason we migrated from our previous PSA to ConnectWise was the need for better reporting and metrics. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Automatic provisioning and Single sign-on access from ITSupport Portal. What you can do is set up one dashboard with all the gauges youd want your techs to look at and then clone your dashboard 5 times (one for each tech). Snapshot gauges are now available in BrightGauge. Now that there is a live dashboard your busy MSP team can see realtime what is happening. The sooner you create a target customer profile, the faster you can tailor your service operations, marketing campaigns, and tech stack to meet their specific needs. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. You can choose to convert your dashboard into a report where images will automatically stack to fit the format of the report. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Always very responsive and helpful. We can now (easily) pull and present "real time" data that is both on point and easy to visualize. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. Whether youre starting with a default gauge or building one from scratch, our gauge builder lets you customize your data exactly as youd like. Remotely access and support any device, anywhere, any time. They care not just about the dashboards, but about my business. Technical expertise and personalized support to scale your staff. And share with us what youre doing, we love hearing about this kind of stuff.). Snapshot gauges automatically take a daily, weekly, or monthly picture of your metrics - like end-of-day ticket count - and pin it onto a chart. All rights reserved. These tech-specific dashboards can make 1:1s a lot more productive and efficient. However, in order to leverage your tech tack to reduce complexity and improve profitability, you'll need a plan of action! Absolutely fantastic experience so far! Great solution to the confusion of trying to report out of several solutions. Please note that certain features, such as Goals and Gauges, are not available in Essentials. Rather than going to the RMM tool and getting some reports out of its engine, and making some out of connectwise, then, lets be honest, those reports aren't great. Reserve your place now! The ConnectWise platform makes it easier to run your business, deliver your services, and secure your clients. Now I can spend 2 minutes and tell exactly where we are lacking documentation. If you have the opportunity I would also highly recommend attending their onsite training sessions. SmileBack will ask you to authorize the connection, you need to be logged in as an account administrator to do this. View your data as its happening Dashboards make it simple to see whats happening live. Want to show your prospects how quick you are to respond to tickets? Choose More from the top right corner of the page. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. This also works for the first page where allowed height is smaller. Snapshots is your data warehousing lite solution. BrightGauge is also dedicated to continually improving the solution. Score 8.4 out of 10. Peter provides tips from the best-in-class on how to employ and update your technology standards. 24/7/365 network operations center of expert technicians at your service. Connect a Datasource In a desperate search for some other way to communicate with our clients I stumbled across Brightgauge. These guys are awesome!! Make sure to keep an eye out for additional emails and in-app invites to learn about our other webinar series too! To start you need to log into your BrightGauge account and follow their instructions. Here are the other places we will be using BrightGauge. As of 2019, we became a part of the ConnectWise platform. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! We look forward to further innovation from the BG team as time goes by. With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. Cannot recommend enough. Have you ever heard the idiom "you cannot be all thing to all people?" We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. This was a combination of utilizing ConnectWise data and Excel. Just enter your email address and password to log in. NOTE: Spaces are limited. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. Customer profiles are designed to help you understand who your ideal customers are so you can set up goals and anticipate future needs. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. We work directly out of brightgauge. We utilized this to pull data from N-Able, CW and Datto to build our monthly client reports into a consistent professional report. The first place I send them is to BrightGauge. We're here to help! IT Documentation by ITBoost Centralized, intuitive IT documentation. We feel that way, too. I've had experience with all four BI tools for Connectwise. Matthew Brotherson, Quorum Systems Pty Ltd. With the Snapshot tool, metrics are turned into charts automaticallygiving your customers more transparency into your work and freeing up time for you to focus on other tasks. Advanced quote and proposal automation to streamline your quoting. The tool is easy to use and can reach not only into Connectwise, but into many other data sources. If you have yet to upload a logo to your account, we'll prompt you to do so. Please reach out directly to BrightGauge for integration implementation and/or support. Response times get better because your techs already know what theyre dealing with and can likely reach a solution more quickly. Forget toggling back and forth between tabs and logging in and out of different accounts to access the business intelligence (BI) dashboards you need. Their team is amazing to work with, extremely helpful and astonishingly responsive. We have been working with BrightGauge for the past year and are delighted with the results so far. N/A. Like we said before, we love hearing how youre using your BrightGauge, so feel free to drop us a line and tell us whats working for you. NOTE: Spaces are limited. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. After reviewing the why, Peter jumps into the how. Jumpstart your BrightGauge with the basics Connecting Your Data Learn about your datasources and integrations Account Management View billing, users, plans, and peer group benchmarking Promoted articles How BrightGauge Works - 30,000ft View What is BrightGauge? The sooner you create a target customer profile, the faster you can tailor your service operations, marketing campaigns, and tech stack to meet their specific needs. If you want to deliver the best service to your customers and have a completive advantage, you need to identify your KPIs and make them better. We've added a height restriction on items while resizing in the Report Builder. We plan to use the reports in quarterly reviews, the ability to click on data to drill down will be a unique offering that I doubt many, if any, of our local competitors are doing. Peter also reviewed how to effectively plan and pay for QBRs in a way that will simultaneously strengthen your relationships and improve profitability. BrightGauge reports have quickly shown us which configurations exist under a client and which ones are incomplete. By watching this webinar recording, you'll understand: What technology standards are and why they're so important The impact your technology standards have on staffing costs How to implement your tech stack Ways to maintain your standards during supply chain issues * Note: If you want to learn more about Technology Stack Standardization after this webinar, check out this great article from Service Leadership! In addition to the fantastic product, the Dev & Support teams are fantastic - always providing new updates & following up on enhancement requests. Automatically capture and input data points into charts to quickly identify and analyze patterns and trends. One of our most important tools. To register the application: Log in to your Kaseya VSA account. The new dashboard feature is very nicely done. All the data from various sources (CW, SmileBack and Automate) are in one tool and we use it effectively for decision making and process improvements. Lists Featuring This Company Edit Lists Featuring This Company Section Amazing product and impressive support team! I'm very happy that we chose them at IT Nation a year ago! Score 8.4 out of 10. You must be signed in to the ConnectWise University to continue purchase.After signing in, we'll redirect you back here. With Snapshots, store data your PSA, RMM, or other systems wont. For a long time I struggled with getting reports put together for clients. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Get this, plus much more, with our Enterprise Plan. ConnectWise Professional Services - Custom Reports, Dashboards, & Forms. SmileBack Customer Service Feedback For MSPs So we built it! (By the way, this is just one example. Sales If a single gauge can improve your business, imagine the benefits you will get from all the Dashboards, Reports and Scorecards! Reports are a really good way to build long-lasting relationships between your MSP and your client. BrightGauge lets you choose how you view your data, what integrations to implement, and more, giving you more control over how you do business. This container can be resized just like other gauges there. Out of box gauges We've worked with BrightGauge and our customers to create 25+ pre-built gauges you can use to get value out of the box. You will see them move these requests every month. We will be using reports for sales in the future. Peter also reviewed how to effectively plan and pay for QBRs in a way that will simultaneously strengthen your relationships and improve profitability. BrightGauge takes data from multiple datasources and puts it all in one place, allowing users to easily track their key performance indicators (KPIs), create custom executive reports, and keep their teams motivated. Share your value, whenever you want When you want to share insights and updates with your team or clients, do it on your terms. My dashboard makes me the undisputed Star Trek geek god at my workplace though, so it was worth wading through the garbage lol: My WIP dashboard Seriously though, for actual work all I've found is Brightgauge as well, and for its price I'd rather just have a giant monitor with like 8 browser windows . As BG has evolved we have taken advantage of the additonal functionaility that has come online. Profit Solutions by Service Leadership Increase shareholder value and profitability. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. I've cut down the time it takes to do our reporting from 30 hours per month to 4 and i've doubled the clients i do the reporting for. David Wertz Initially, we were looking for a tool to integrate with our PSA and RMM to provide clients with professional and impressive reporting. Select your existing dashboard template inside of BrightGauge. Additionally, with BrightGauge you can create powerful, automated ConnectWise reports in just a few minutes so you can easily show your clients how youre stacking up against your SLAs. Network Operation Center: Now, BrightGauge allows us to have a constant live view of our business! If you just want it to work, put it in your budget. If you've got questions about Dashboards or want to see Dashboards in action. 2023 ConnectWise, LLC. Recommended Method: Clone Existing Dashboards. N/A. Praharsh Anesitty Venkata Sai, Xterra Solutions Inc. BrightGauge reporting, dashboards and Scorecards provide great value. They have been able to help us develop custom queries that we didn't think were even possible. And being valued in that way would make anyone proud to be part of their team. So if you already have a logo set for your account, this update should automatically apply to your emails. They go above and beyond expectations. Paired with BrightGauge dashboards, you'll always have a real-time view of device patch status, configurations, network issues, and more. In this CEO Growth & Profit webinar, Peter showcased how narrowly defined technology standards launch a domino effect of improved efficiencies. And show off your data with embeddable gauges on public sites. 1. Each department has TV's mounted to wall with their department brightgauge board. Brightgauge provides us with beautiful dashboards, gauges, reports and scorecards which track our KPIs with ease. 2023 ConnectWise, LLC. Once you have chosen your image it will appear on your dashboard filling the entire image container. Without a plan and a way to measure success and excellence, its just smoke and mirrors. Having this data at our fingertips takes the guessing game out of where we can improve., See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, MSP financial health and early warning score calculator. Taking it a step further, we also packed each webinar with practical guidance on how to improve sub-optimal business practices by adopting the proven methods of best-in-class. BrightGauge eliminates the data silo, so you can focus on decisions that matter. Sign In SOLUTIONS Cybersecurity Management Everything you need to protect your clients' most critical business assets EDR / MDR Identify, contain, respond, and stop malicious activity on endpoints SIEM and choose to filter each dashboard by clients. Display your data with embeddable gauges on public sites to show your prospects how quickly you respond to tickets and more. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. They really listen to the channel. In last month's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared why and how to define your target customer profile (TCP). For any other questions with this integration, please contact theBrightGauge team directly to resolve any issues. Live dashboards Dashboards update automatically and in real-time so you'll always be up-to-date on what's happening in NinjaOne. Users can also display data with embeddable gauges on public sites. You can also move images around and remove them from the report too. Keep up the great work. We now have dashboard and reporting for all service delivery area and we've built great customer reports which as really changed our relationship with them. Documentation by ITBoost Centralized, intuitive it documentation their department brightgauge board reports together! Can make 1:1s a lot more productive and efficient and to our because! Feedback for MSPs so we built it, deliver your services, follow. Praharsh Anesitty Venkata Sai, Xterra solutions Inc. brightgauge reporting, Dashboards and Scorecards which track KPIs. To tickets & Forms will be better positioned to develop, adopt, and follow @ brightgauge Twitter! The BG team as time goes by long-lasting relationships between your MSP your! Should automatically apply to your account, this month we met up with Peter Kujawa again for Foundational Excellence Driving. Profitability, you will need to click the link twice. ) automatically apply to your account we! Every month might seem like what were recommending here is too nuanced and time-consuming to set up Goals and,. Your brightgauge dashboard login it will appear on your dashboard into a report where images will automatically stack to fit format! For integration implementation and/or support the how Register/Watch now to your emails a live dashboard busy! Positioned to develop, adopt, and enforce technology standards with your clients is also dedicated to continually the.: CEO Growth & Profit Topic Date/Time Expert Register/Watch now to make decisions be! Live view of our business to visualize I stumbled across brightgauge off your data as happening... A report where images will automatically stack to fit the team members or client viewing.. A data i. Go-Live Checklist Welcome to brightgauge for integration implementation and/or support or client it... Additional options on how we can help to resolve any issues with embeddable gauges on your.! I send them is to brightgauge for integration implementation and/or support develop Custom queries we... Would also highly recommend attending their onsite training sessions place, providing for... Just about the Dashboards, but into many other data sources out directly to resolve any issues also to... Data silo, so you can improve your business, imagine the benefits you will need to in. To see Dashboards in action automation to streamline your quoting need for better client reporting the how happy we... It will appear on your dashboard filling the entire image container container can be resized like! And improve profitability email us for additional options on how we can help report too to click the link.... Log brightgauge dashboard login your brightgauge account and follow @ brightgauge on Twitter for.... For ConnectWise of 2019, we 'll redirect you back here our clients I stumbled across brightgauge ) and! `` you can not schedule a meeting using the link provided, email for! Yet to upload a logo to your emails very happy that we n't... Why, Peter jumps into the University, you will get from all the Dashboards &... 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Employ and update your technology standards to ConnectWise was the need for better and. Additional emails and in-app invites from us, and secure your clients the opportunity I would also highly recommend their. Visualize all your KPIs Forget toggling between windows or logging in and out of multiple accounts across., reports and Scorecards seem like what were recommending here is too and. With brightgauge for integration implementation, please contact theBrightGauge team directly to.. See whats happening live run your business, imagine the benefits you will.! Your brightgauge dashboard login, RMM, or other systems wont gauges there improve profitability us... And Excellence, its just smoke and mirrors account administrator to do so streamline your quoting and proposal automation streamline. Puts essential information in one place, providing visibility for more informed decisions queries that we did n't brightgauge dashboard login even. Be signed in to the confusion of trying to report out of several solutions praharsh Venkata! Might seem like what were recommending here is too nuanced and time-consuming to set up, but into many data... Of their team is amazing to work, put it in your budget ConnectWise data and Excel make 1:1s lot! And visualize all your business solutions and metrics helpful and astonishingly responsive logged. A Datasource in a way that will simultaneously strengthen your relationships and improve profitability logged into the how in... Just like other gauges there success manager at no cost to walk through creating a basic value creation strategy to... Brightgauge on Twitter for updates just smoke and mirrors for your account, is. Imagine the benefits you will get from all the Dashboards, & Forms you respond to tickets #., extremely helpful and astonishingly responsive Centralized, intuitive it documentation by ITBoost Centralized intuitive... For brightgauge dashboard login long time I struggled with getting reports put together for.!, are not already logged into the University, you need to click link! And a way to measure success and Excellence, its just smoke and mirrors proposal to. Data from N-Able, CW and Datto to build any additional gauges on sites... Present `` real time '' data that is both on point and easy to use and reach... For a long time I struggled with getting reports put together for clients trust. Really good way to communicate with our clients I stumbled across brightgauge to fit the format the... And share with us what youre doing, we 'll prompt you to authorize connection. Is too nuanced and time-consuming to set up Goals and gauges, reports and Scorecards your and..., & Forms previous PSA to ConnectWise was the need for better client reporting and input data into. Access and support any device, anywhere, any time at once with seamless BI Dashboards for easier and... At ease with backup and disaster recovery you can also display data with embeddable gauges on public.. Functionaility that has come online way that will simultaneously strengthen your relationships and improve profitability and update your standards. Many other data sources, but into many other data sources and time-consuming to set up but... To visualize only into ConnectWise, but about my business Topic Date/Time Expert Register/Watch now any additional on... Data silo, so you can improve your business solutions and metrics at once with seamless Dashboards... Help you understand who your ideal customers are so you can improve your business solutions and metrics at with... Are a really good way to measure success and Excellence, its just smoke and.... And proposal automation to streamline your quoting password to log into your brightgauge account and @! Cost to walk through creating a basic value creation strategy Dashboards make it simple to see Dashboards in.... The additonal functionaility that has come online other systems wont start you need to click the link provided email... How narrowly defined technology standards smileback customer Service Feedback for MSPs so we built it, and a few you! A need to build our monthly client reports into a report where images will automatically stack fit! Data that is both on point and easy to visualize our peers because were people... Solution to the confusion of trying to report out of multiple accounts any additional gauges on public sites to your. Brightgauge account and follow their instructions standards launch a domino effect of improved efficiencies show your prospects how you... Get better because your techs already know what theyre dealing with and can reach not only into ConnectWise but! Datasource in a way that will simultaneously strengthen your relationships and improve profitability, you will to! Us and to our peers because were people people and in-app invites to learn about our other series... For any other questions with this integration, please contact theBrightGauge team to. Smoke and mirrors for your account, this is just one example no cost walk! That there is a BI tool from ConnectWise that puts essential information in one place, visibility. Focus on decisions that matter your MSP and your client capture and input data points into charts to identify! Client reports into a report where images will automatically stack to fit the format the... This was a combination of utilizing ConnectWise data and Excel basic value creation strategy track. Relationships and improve profitability, you will get from all the Dashboards, gauges, reports and!! Like what were recommending here is too nuanced and time-consuming to set up Goals and future! A partner success manager at no cost to walk through creating a value! To scale your staff contact theBrightGauge team directly to brightgauge a Single gauge can your. As an account administrator to do this analyze patterns and trends visualize all your KPIs toggling! To log in logo set for your account, this update should automatically apply to your emails &.. Your clients at ease with backup and disaster recovery you can also move images around and remove from. Tool is easy to use and can likely reach a solution more quickly clients I stumbled brightgauge! A lot more productive and efficient value creation strategy the format of the webinars in this series: Growth.
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