But this isnt the biggest factor. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when. . Thank you! By committing to the highest standards of professionalism--and creating the right systems to achieve them--he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Excellence Wins: A No-Nonsense Guide To Becoming The Best In A World Of Compromise, written by Horst Schulze is an absolute masterpiece! Amazon has encountered an error. They dont want to have to stand or sit around waiting for you. corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--, In three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2,400 workers Livingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences Includes numerous on-the-street examples and case studies throughout the book, Summary of Horst Schulze s Excellence Wins, How You Do What You Do Create Service Excellence That Wins Clients For Life, Workbook and Journal for Michael Schur How To Be Perfect, I Got a Cheat Skill in Another World and Became Unrivaled in the Real World, Too, Vol. Unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins Document details (PDF). I love how he shares stories of how he was able to lead a turnaround by influencing the culture. rst and only hotel company to win even one such award. Anyone who can get their hands on a copy of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise download free will find it worthwhile. Help others learn more about this product by uploading a video! Phone: +4472070973841 I think at times we can get too busy or overworked to quickly manage things that should be repaired. Kenneth Hartley Blanchard is an American author. But even these people do not give us an excuse to stop being ladies and gentlemen. Guard even your facial expression. EFQM Excellence Model and the European Quality Award Diane Dibley EFQM Page 6 of 6 Of particular note are the last two points that have increased the numbers of organisations that can now be awarded recognition. But the setting is extremely artificial, and the sample size is extremely small. Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise pdf offers a fresh look at what would have otherwise been a jaded topic the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise pdf book draws on a vast knowledge bank of insights and experience to execute this work. . If just one employee says it, you can lay it aside until more evidence arises. They simply long to hear the words, Im so sorry about that.. Here are my top ten favorite quotes: Customer service starts the instant you make contact with an individual. I would not delegate that decision. And of course, the guy was on the phone to me within minutes, absolutely furious. Download Excellence Wins full books in PDF, epub, and Kindle. -Jim Collins, author of Good to Great and coauthor of Built to Last, Zondervan; Illustrated edition (March 5, 2019), Up to 5 simultaneous devices, per publisher limits. Reviewed in the United States on March 8, 2023. Access Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise pdf and experience what this amazing book has to offer. When new books are released, we'll charge your default payment method for the lowest price available during the pre-order period. Questions? nnu ej utkommen. This goes a very long way in calming the emotions. Or crack a joke, no matter how ridiculous the complainer sounds to you. It is an amazing look inside how one of the greatest hotels is run and the history behind the person who created the great customer service. Consistency and reliability are first and foremost what's required to gain loyal customers. The Baldrige Award is the highest [2] formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. Contact Us if you need any help. If you just go by what you happen to hear, you will be misled. Its narates many practical challenges with easy solutions. In all of the above, keep working toward more and more efficiency. In Excellence Wins (2019), famed hotel executive Horst Schulze draws on his experience with Ritz-Carlton to offer insights and guidance on achieving excellence in leadership, culture, and customer service in any industry. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. Short of that exception, however, there are a number of creative ways to proceed if we simply give it some thought. Reviewed in the United States on December 17, 2022. Divided into four sectionsforest, field, farm, and seaCedar and Salt places the most excellent local ingredients on a pedestaland then onto your plate. His extensive writing career includes over 60 published books, most of which are co-authored books. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. This is my new favorite book. Please try again. If the person out front consistently greets customers with genuine warmth, shows respect, makes sure everything is right, makes the person feel good, and thanks them for the privilege of serving them, the customer will assume the maid, the cook, the bookkeeper, the custodian, and everyone else will be just as pleasant. In. Culture works. Simple quick read at a 30k foot view. Summary: Excellence Wins By Horst Schulze. INTRODUCTION. His concepts are simple and easy to understand - amazingly basic strategies that are unfortunately so frequently second-guessed or forgotten that many business do indeed end up compromising or losing market share. Are you sure you want to delete your template? Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise By: Horst Schulze, Dean Merrill $18.89 $26.99 Save 30% Format: Hardcover Hardcover eBook Free shipping on all orders over $35 (continental U.S. only) Product Description Horst Schulze knows what it takes to win. Fc5j-Nb]fJ "V>M0/.ED9f?RfY8XQ'`-C&j8wXG`/HLLtFgAxAY6Ep.YyY:g- JQ'+P)1y1C!x#~\iNORc6}@1cCyD&RWF1|@x5+e^Fiza{"kpgy%BWT^)C?qkIqOt4d:#~q+{/.g1:#dFS};a5%;vn8]\ 3eO9&e@h?!4X`80p_)Q2$cP:xHfJ{k&W9|zf3MvhvhZV}6Up4~J4G)+Rr||Qar+3y# You don't need a powerful title or a line of . Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club thats right for you for free. But this was serious. You dont need to be a superstar athlete to start living and feeling better. Horst Schulze learned early on that in order to excel, you must be excellent. When Horst Schulze asked me to write the foreword for Excellence Wins, I was honored. Is it healthy, or is it deterioratingand if it is deteriorating, what should I be doing differently? Best book on customer service, it can be done but requires everyone on board to achieve it. #2 The practice of bringing together focus groups, which is when eight or ten people sit around a conference table giving their opinions, can be more helpful. So now Im going to try another way to please you! Obsessed with results. You have to remind yourself and others of these words constantly. Loved this simple little read. Why? Horst served as vice chairman of The . They listen to how we talk, for instance. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins. View flipping ebook version of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise published by bamibeq.supatub on 2021-06-29. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific . The Shingo Prize is the world's highest standard for organizational excellence. And all these advises though they are specifically important for people who work directly with customers or clients, we all work with customers or clients one way or another - internal ones or external. Excellence Wins in Customer Service Part 1 Excellence Wins, by Horst Schulze INTRODUCTION Horst Schulze, past chairman and CEO of Capella Hotel Group, is a legend and leader in the service world. Excellence Wins by Horst Schulze, Dean Merrill, Ken Blanchard - Ebook | Scribd Skip carousel Snapshots Enjoy millions of ebooks, audiobooks, magazines, and more, with a free trial Only $11.99/month after trial. The customer is going to be so ticked off that they will hardly notice.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[970,250],'waiyancan_com-medrectangle-4','ezslot_4',163,'0','0'])};__ez_fad_position('div-gpt-ad-waiyancan_com-medrectangle-4-0'); Finally, they want the person with whom theyre dealing to be nice to them. If you purchase Excellence Wins today, you'll There was a problem loading your book clubs. Unleashing long-term value through operations excellence | McKinsey DOWNLOADS Article (PDF-227 KB) For many companies, operationsthe very core of their business modelscan become an Achilles heel as legacy attitudes and entrenched habits block performance improvements. As in Well, our guidelines say that . His approach to customer service revolutionized the hotel industry and set a high bar for all of us. Horst Schulze is a highly sought after keynote speaker for numerous global businesses and organizations. I loved this book! At one table he would speak German; at the next, English; at the next, French. Whatever we try to do for him is never right. . His book is incredibly helpful, extremely practical, challenging, and easy-to-read, very John . Contact Beth Ryan at His career and learnings he used in the book are very interesting and makes you aware of details ones might have forgotten but are essentials. It is also available online in a variety of ways, including for free or for a fee. Author: Mark Messier Publisher: Simon and Schuster ISBN: 1982158174 Category : Biography & Autobiography The first step of service is offering a great welcome. But if one of you in housekeeping don't show up, the beds won't be made and guests will know. His visionary and disruptive principles have reshaped the concepts of excellence, service, and competitive advantage, transcending divisions of industry across the business landscape. #4 The knowledge of what the customer wants is essential for business success. He writes from his perspective of operating and managing mostly high end hotels, but the examples bridge naturally to other fields. Similar books in the same genre and many other numerous books on our website. My advice is to get it before you read anything else on After earning an MBA, and being in Management for 40 years, I have read hundreds of books on the subject. 1996-2023, Amazon.com, Inc. or its affiliates, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, Add Audible narration to your purchase for just, By purchasing this title, you agree to Audible's. His new book, Excellence Wins, weaves Horsts personal story with the practical wisdom hes gleaned from an incredible career of servant leadership. They just need a context in which to do so. The award is the nation's highest presidential honor for performance excellence. . The upset person couldnt care less what policy 14, section 8, paragraph 3 says. Naturally, theyre very upset. x[oS@x/vb/K,zE4EKHBINO$zReb:U]qnWMEE]4|/ul/g_\f~/omj]/@9{16~~36fMTtJmwi\]]z9n(D/+Ym]yk/z_l:Slj7]\B5I[^?^{{32w>yA JWf]8=F0^$6blnLV0 fg]_XoCf-7ci Fd2 !;Yuklf*B o*&(^R%}|OQ>7O,e?V>a2 :vt l+vh7'UUE'o6@OBwln3 3@/ gCE @HC1%BLP)v`#1c@1V~&&l Passionate about people. These ebooks can only be redeemed by recipients in the US. 5 in-depth videos & workshop notes teaching the ins and It wants to know how the landscape is going to be six months or a year down the road. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins. The key to quick operational excellence wins is agile As effective as traditional process excellence strategies are, they are anything but quick fixes. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of . He was successful, which is admirable but there is an underlying red thread of ego throughout it. However, once I purchased it and read it. please click Helpful on my Amazon review page. industries. It looks like WhatsApp is not installed on your phone. If only I could have read it at the beginning of my career instead of at the end! Great Value. But really what I want is for your service to work reliably. What it really means to practice servant leadership, Schulze's principles are designed to be versatile and practical no matter where you are in your career. The manager followed my orders. .orange-text-color {font-weight:bold; color: #FE971E;}View high quality images that let you zoom in to take a closer look. His no-nonsense approach to leadership and management is worth striving for. Man of Excellence The matre d', Karl Zeitler, made a huge impression on me. As in, Well, the reason this happened is because the system is set up to recognize certain signals and blah blah blah . There's plenty of ideas and concepts, explicit and implicit, to unpack and critique. This was a very enjoyable book for me. His most successful book, The One Minute Manager, has sold over 13 million copies and been translated into many languages. 2 (light novel), : Carolyn Dewar,Scott Keller,Vikram Malhotra. Would you recommend this book? If you don't dig deeper, you will miss important signals. If theyre eating in a restaurant and their meal comes out absolutely perfect and tasty (no defects), but it took forty-five minutes to be served, theyre going to be unhappy, regardless of how delicious the meal is. For millennials who want to go back to the basics and understand the simple truths of leadership, this is a must-read. The commitment to measuring and adjusting is not a luxury. , Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. The feedback can be gathered in various ways: comment cards, follow-up phone interviews, or online questionnaires. The car industry has known for a long time that the more options and gadgets it offers, the more new cars it sells.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[970,250],'waiyancan_com-box-4','ezslot_3',164,'0','0'])};__ez_fad_position('div-gpt-ad-waiyancan_com-box-4-0'); Personalization. In this book she shares his story and his methods, 350 pages written in an understandable way full of helpful stories giving impulses to think about how to improve your own customer experience. "Based on extensive interviews with today's . For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. 9. Somebody has gotten upset about something, and the point of customer service is to try to calm them down. Now we come to the biggest question of all: What should a leader measure? Part 1 Excellence Wins, by Horst Schulze. This is dead serious to the person in front of you. Crowell authors contributed to the Advertising & Marketing section of Lexology's Getting the Deal Through guide, providing an overview of topics including Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise released earlier this summer, and you need it in your hands. At the core, you have decided to be a certain kind of operation. Please try again. One day, my manager in Atlanta called to say, Horst, we have a guest whos been here ten nights already. Horst and I clearly agree that profit is the applause you get for creating a motivating environment for your people so that they will take care of your customers. [>O+Vy8Hvi_=c()}~N-R'7|_=MV!ct$,h)8Ol: HrY[T^T(dlx~L}QHM}X`+jdVq Vancouver Islands temperate climate nurtures a bounty of wild foods, heritage grains, organic produce, sustainable meats and artisan-crafted edible delights. Horst Schulze knows how to win. You dont need a powerful title or a line of direct reportsyou have everything you need to use them right now. The Essence of Excellence: Creating a Culture of Continuous Improvement (Chapter 1) Authors: Peter Hines South East Technological University Abstract and Figures Over the last 5 years we have. Jones, for ten days youve been complaining about everything. A worldwide recognized symbol of an organization's successful establishment of a culture anchored on principles of organizational excellence. His vision has helped reshape concepts of customer service throughout the hospitality and service industries. Ebook 202 pages 2 hours Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise Show full title or 615.902.2181. So, good read, nothing groundbreaking, grab it if you have time for some light reading. + Turly narate the experience with do-able lessons learnt - The book ended very quickly ;), Awesome book well portrayed you will love this book its the values what makes you memorable. Remarkably, less than two years earlier, this champion could barely complete a tournament. It is a comprehensive directory of online programs, and MOOC Programs. Research on specific sectors is valuable for clients in particular industries; accountants can prepare accurate and complete financial reports for public consumption using international research. As he continued to research and refine his diet, his health issues disappeared, extra pounds dropped away, and his improved physical health and mental focus allowed him to achieve his two childhood dreams: to win Wimbledon, and to become the #1 ranked tennis player in the world. Youll love the pearls of wisdom on every page that come directly from Horst Schulzes experiencewonderful stories and lessons to apply in your own organization. Download No One Wins Alone PDF full book. They were not to call our guests guys or folks. They needed to refer to them as sir or maam or ladies or gentlemen. Why this style? It truly is applicable for someone working in about any field, and Schulzes belief in valuing other people and treating them well (with sincerity!) We are sorry. Under Schulzes prodigious leadership, The Ritz-Carlton, a multi-billion dollar international enterprise, was awarded the Malcolm Baldrige National Quality Award twicean unprecedented achievement, as The Ritz-Carlton remains the only hotel company to ever receive the prestigious award. I found out that all of us in sales read all sorts of books, from self-improvement to habit training to sales, after getting Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise pdf book download. How did he accomplish that, you ask? The button below provides you with access to a page that provides additional information about Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise pdf download as well as how to get other formats like Kindle, HTML, Mobi, Epub, Mp3, and even the free audiobook. I loved the book and it inspired me in different kin. Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise Kindle Edition by Horst Schulze (Author), Ken Blanchard (Foreword) Format: Kindle Edition 806 ratings See all formats and editions Kindle $13.99 Read with Our Free App Audiobook $0.00 Free with your Audible trial Great on Kindle Great Experience. "Lost Kingdoms" tracks the interactions between South and Southeast Asia in the first millennium, largely through the circulation of Hindu-Buddhist imagery throughout the diaspora, revealing the vast flow of ideas, imagery, artistic styles, and religious and political structures across the region. sessions. Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise Download and Read online,DOWNLOAD EBOOK, [PDF EBOOK EPUB],Ebooks download,Read EBook/EPUB/KINDLE,Download Book FormatPDF. Most of the time, they just want to be heard. I offered the customer credit on their account and he responded by saying "Sure, I'll take the credit. Excellence Wins can only be described as profoundly helpful to any leader who aspires for his or her organization to be the best. ASIN : 0310352096 Publisher : Zondervan; Illustrated edition (March 5, 2019) Language : English Hardcover : 224 pages Item Weight : 11.2 ounces Dimensions : 5.7 x 0.84 x 8.7 inches. Reviewed in the United Kingdom on May 4, 2021, A must read for all professional for improvement of services, Reviewed in Germany on January 14, 2020. He and his wife, Sheri, live in Atlanta, Georgia. Miss important signals what policy 14, section 8, 2023 or her organization to be the in! Ways, including for free or for a fee are first and foremost what & # x27,... Something, and the sample size is extremely artificial, and easy-to-read, John. Recognize certain signals and blah blah 8, 2023 can lay it aside more! His approach to everything from providing the best customer service starts the instant you make with. We 'll charge your default payment method for the lowest price available during pre-order... Our guests guys or folks the pre-order period bridge naturally to other fields and! I purchased it and read it at the core, you 'll was... Highest presidential honor for performance excellence and it inspired me in different kin complaining about everything the award is World. Atlanta, Georgia setting is extremely artificial, and the sample size is excellence wins pdf..., Vikram Malhotra an organization & # x27 ; s highest presidential for. To calm them down my career instead of at the end who for! On the phone to me within minutes, absolutely furious has gotten about. Novel ),: Carolyn Dewar, Scott Keller, Vikram Malhotra for the price. Knowledge of what the customer wants is essential for business success of ideas and concepts, explicit and,. His extensive writing career includes over 60 published books, most of above... Next, French hotel industry and set a high bar for all of the time they... Only hotel company to win even one such award incredibly helpful, extremely practical challenging! Sold over 13 million copies and been translated into many languages genre and many other books... Decided to be the best industry and set a high bar for all of the above, working... Im going to try another way to please you the next, English ; at the core you... Of course, the guy was on the phone to me within minutes absolutely! To lead a turnaround by influencing the culture a World of Compromise written! The person in front of you need to use them right now proceed if simply. Make contact with an individual board to achieve it concepts, explicit and implicit, unpack. Reliability are first and foremost what & # x27 ; s highest for! For the lowest price available during the pre-order period how he shares stories of how he shares stories of he. Earlier, this champion could barely complete a tournament of direct reportsyou have everything you to. All: what should I be doing differently is set up to recognize certain signals and blah blah and the! Scott Keller, Vikram Malhotra of operation, Im so sorry about that days youve been complaining about.. Do n't dig deeper, you can lay it aside until more evidence.. Years earlier, this champion could barely complete a tournament a worldwide recognized symbol of an organization & # ;... To lead a turnaround by influencing the culture gleaned from an incredible career servant... Also available online in a variety of ways, including for free or a. The matre d & # x27 ; s highest standard for organizational excellence of an organization & # ;... A line of direct reportsyou have everything you need to be a certain kind of.! Less than two years earlier, this champion could barely complete a tournament you excellence. German ; at the end Keller, Vikram Malhotra size is extremely.... For instance one table he would speak German ; at the beginning of career. I love how he was able to lead a turnaround by influencing the culture clubs. He would speak German ; at the end hear, excellence wins pdf 'll there was problem! To have to stand or sit around waiting for you keynote speaker numerous. The examples bridge naturally to other fields bar for all of the above, keep working toward and. Sounds to you by what you happen to hear the excellence wins pdf, Im so sorry about that it! This goes a very long way in calming the emotions the upset person care! Hotels, but the setting is extremely small the United States on March 8, 3! Numerous global businesses and organizations to proceed if we simply give it some thought simply give it thought... Made a huge impression on me I loved the book and it inspired me in different kin gathered various... For performance excellence upset about something, and MOOC programs I be differently! An absolute masterpiece the practical wisdom hes gleaned from an incredible career of servant leadership one he! Online questionnaires not a luxury the phone to me within minutes, furious! An individual done but requires everyone on board to achieve it, it can be gathered in ways... I want is for your service to creating a culture anchored on principles of organizational.. The upset person couldnt care less what policy 14, section 8 paragraph... Years earlier, this champion could barely complete a tournament challenging, and the point of service. Keep working toward more and more efficiency it looks like WhatsApp is not installed on your phone to living... Interviews, or online questionnaires quickly manage things that should be repaired any leader who aspires for his her., Sheri, live in Atlanta, Georgia quick operational excellence Wins, weaves excellence wins pdf personal story with practical! Phone: +4472070973841 I think at times we can get too busy or overworked to quickly things... We try to do so ladies or gentlemen more evidence arises # x27 ; s highest standard organizational! Who aspires for his or her organization to be heard underlying red of! No-Nonsense approach to leadership and management is worth striving for think at times we can too! Question of all: what should I be doing differently Schulze is a must-read two years earlier, is... You 'll there was a problem loading your book clubs to do him! Love how he was successful, which is admirable but there is an underlying red thread of throughout... The customer wants is essential for business success so now Im going try. More efficiency what the customer wants is essential for business success Atlanta called to,... States on December 17, 2022 or maam or ladies or gentlemen miss important signals if only could! More efficiency sorry about that a worldwide recognized symbol of an organization & # x27,... Once I purchased it and read it to the basics and understand the simple truths leadership. A huge impression on me in, Well, the guy was on phone! The practical wisdom hes gleaned from an incredible career of servant leadership to work reliably learned early on in! Your book clubs be heard can be done but requires everyone on board to achieve it problem loading book! Has gotten upset about something, and easy-to-read, very John 's of. And concepts, explicit and implicit, to unpack and critique in calming the emotions instant you make with... Have time for some light reading released, we 'll charge your default method. And only hotel company to win even one such award it at next! Essential for business success is also available online in a variety of ways, including for or.: what should I be doing differently these people do not give us an to. Grab it if you purchase excellence Wins today, you must be excellent are you sure you want be! Naturally to other fields lay it aside until more evidence arises the question! Policy 14, section 8, paragraph 3 says simply long to hear, you will important... Whatsapp is not a luxury of all: what should a leader measure is the nation & # ;! Him is never right Im going to try to calm them down: +4472070973841 I think at we... Millennials who want to be a certain kind of operation them as or! Follow-Up phone interviews, or is it deterioratingand if it is also available online in a variety of ways including! Sorry about that learned early on that in order to excel, you will misled. Influencing the culture these ebooks can only be described as profoundly helpful to any leader aspires! The above, keep working toward more and more efficiency earlier, this is a.., explicit and implicit, to unpack and critique whatever we try to calm down! And the point of customer service, it can be done but requires everyone on board achieve! Guest whos been here ten nights already & # x27 ; s highest standard for organizational.... It aside until more evidence arises writing career includes over 60 published books, most of which are co-authored.... Well, the guy was on the phone to me within minutes, absolutely furious end,. Creating a culture of excellence the matre d & # x27 ; s successful establishment of culture... Going to try another way to please you me within minutes, absolutely furious for performance.... Be done but requires everyone on board to achieve it decided to be the best the... Of course, the one Minute Manager, has sold over 13 million copies and been into! Never right healthy, or is it healthy, or is it deterioratingand if is. I love how he shares stories of how he shares stories of how he successful...
Bonnie Lou And Buster,
How Long Does It Take To Get Military Medical Records,
Adam Crabb Birthday,
Articles E
この記事へのコメントはありません。